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Dynamics 365 Customer Service Enterprise (NCE)
Dynamics 365 Customer Service Enterprise (NCE): Optimize your customer service In today's business world, efficient and responsive customer service is critical to success. Dynamics 365 Customer Service Enterprise (NCE) provides companies with a powerful platform to take customer service to the next level. This comprehensive solution uses AI-powered tools and integrated features to transform your service processes, increase employee productivity and maximize customer satisfaction. Advantages of Dynamics 365 Customer Service Enterprise (NCE) Efficient problem resolution: Use Copilot in Dynamics 365 to quickly diagnose and resolve issues and create customized responses for your customers. Optimized agent support: Improve your agents' workflows with features such as viewpoint analysis, automatic translations and AI-powered knowledge articles. Increased first call resolution rate: Increase the number of successfully resolved queries on first contact with AI-based routing that routes queries to the most appropriate agent. Integration and collaboration: Connect experts who have solved similar cases and enable efficient collaboration via Microsoft Teams. Self-service options for your customers Real-time issue resolution: Deploy AI-driven, conversational bots to resolve customer issues in real time. Automated interactions: Accelerate problem resolution with human-like, generative AI-powered voice responses. Increased productivity: Automate routine tasks and complex transactions to reduce your agents' workload. Community portals: Promote knowledge sharing and collaboration through personalized portals for customers and employees. Optimization of service processes Omnichannel Insights: Access a centralized dashboard that brings together AI-driven analytics and KPIs for all channels. Trend and performance analysis: Recognize new trends and identify opportunities for improvement in support processes and interactions Automation of processes: Replace manual workflows with more than 1,000 pre-built flows and custom data connectors. Predictive planning: Use forecasting reports to plan staffing needs based on seasonality and call volumes. Cost efficiency: Reduce operating costs by leveraging existing features and integrating with other business applications. Reach customers via preferred channels Scalable phone systems: Quickly set up phone systems on a Microsoft-managed platform that enables reliable customer support. Multi-channel support: Provide fast service via email, SMS, social networks or virtual assistants - wherever your customers are. Real-time translation: Communicate effectively in your customers' language thanks to integrated real-time translations. Emotion recognition and routing: Route customer inquiries to the right agent based on their emotions and needs. Comparison table Features Dynamics 365 Customer Service Dynamics 365 Customer Service Enterprise Dynamics 365 Customer Service Premium Case management ✔️ ✔️ ✔️ Knowledge management (including knowledge creation) ✔️ ✔️ ✔️ Microsoft 365 interoperability ✔️ ✔️ ✔️ Unlimited number of named users ✔️ ✔️ ✔️ Leads (creation only) ✔️ ✔️ ✔️ Microsoft Power BI ✔️ ✔️ ✔️ Microsoft Teams integration ✔️ ✔️ Copilot in Dynamics 365 Customer Service ✔️ ✔️ Embedded intelligence ✔️ ✔️ Multi-session support ✔️ ✔️ Unified routing ✔️ ✔️ Analysis and KPI reports ✔️ ✔️ Forecasting and scheduling ✔️ ✔️ Portals ✔️ ✔️ Custom applications (Microsoft Power Apps) ✔️ ✔️ Workflow automation (Microsoft Power Automate) ✔️ ✔️ Dynamics 365 Contact Center ✔️ Self-service chatbots and IVR ✔️ Live and persistent chat via messaging and social channels ✔️ Voice channel with inbound routing, call summarization and outbound calls ✔️
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Dynamics 365 Customer Service Professional (NCE)
Dynamics 365 Customer Service Professional (NCE) (CFQ7TTC0LFNK:0001)
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Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer (NCE)
Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer (NCE) (CFQ7TTC0LFDZ:0003)
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Dynamics 365 Customer Service Professional Attach to Qualifying Dynamics 365 Base Offer (NCE)
Dynamics 365 Customer Service Professional Attach to Qualifying Dynamics 365 Base Offer (NCE) (CFQ7TTC0LFNK:0003)
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Widsmob Photo Panorama
Widsmob Photo Panorama High quality panoramas with just one click! Create panoramas from horizontal or vertical images Create panoramas in tile or 360° mode Manual alignment of the connection points for higher accuracy Modify panoramas by adjusting saturation, contrast and brightness of colors Widsmob Photo Panorama is a photo stitching software that lets you create panoramas from photos quickly and easily. Assemble hundreds of photos and create stunning images from billions of pixels. Create photos that are razor sharp even in a printout several meters in size! Images from digital cameras and smartphones can be processed. Professionals will love the RAW and HDR file stitching feature, because it allows you to create high quality panoramas. Create and view panoramas from different angles In horizontal mode you can merge images in the panorama Create a panorama with photos in vertical mode Create a panorama with images in tile mode Merge images in 360 Panorama mode into 360 Panorama Highlights Automatic stitching: Unsorted images of the same location can be automatically merged. The software aligns all images and merges them into a single photo thanks to automatic correction and adjustment of exposure. Stitching mode: Images can be stitched into panoramas in horizontal, vertical, tiled and 360° mode. Simply select the desired mode for your panorama from these four picture modes. Compatible cameras: The program supports JPEG and RAW files from Canon, Epson, Fuji, Nikon, Olympus, Sony and hundreds of other cameras. Panoramas can be exported in the formats TIFF, JPEG or JPEG-2000. Align points: Adjust the alignment points to correct the stitching angles of different images. If images are to be merged into a tile, simply adjust the alignment points and you will get a perfect panorama. To remove artifacts, adjust the locations of the overlap. Adjustment effects: Panoramas can be edited with different parameters. These include saturation, contrast, brightness, temperature, hue and many more. System requirements Operating system Windows 7, Windows 8, Windows 10
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Audials Vision 2024
Seeing the future: Audials Vision 2024 The world of digital entertainment is constantly evolving, and in this exciting era we need innovative tools to fulfill our multimedia needs. Audials, a renowned multimedia software manufacturer, has outdone itself and proudly presents its latest product: Audials Vision 2024. In this article, we will take an in-depth look at this visionary software and find out how it will revolutionize the way we consume media. Vision 2024 What makes Audials Vision 2024 so special? This software is no ordinary video converter application. Rather, it is a window into the future of digital entertainment. Here are some fascinating aspects of this product that set it apart from others: Intelligent video conversion: Audials Vision 2024 uses advanced algorithms to convert videos to the format you want without compromising quality. Streaming recording: this software lets you record your favorite contents from streaming platforms such as Netflix and Amazon Prime, so you can enjoy them offline. Multi-platform compatibility: Vision 2024 is available on Windows and Mac to ensure you have seamless access on all your devices. User-friendly interface: The intuitive interface makes it easy to complete even complex tasks with ease. The future of video conversion Imagine being able to convert videos to the format you want with just one click, without having to worry about quality loss. With Audials Vision 2024, this is now a reality. This software uses innovative technologies to ensure that your videos always remain in the best possible quality, no matter what format you choose. The best part? Vision 2024 does it in record time. No more long waits while your videos are converted. You can now enjoy your favorite movies and videos in no time. Stream and record The age of streaming has changed the way we experience entertainment. Audials Vision 2024 allows you to record your favorite streaming content and watch it offline. This means you'll never be affected by poor Internet connection or limited data consumption again. Whether you're addicted to watching a series on Netflix or enjoying movies on Amazon Prime, you can easily download them to your hard drive and watch them later without an internet connection. That's freedom you deserve. Versatility and ease of use It doesn't matter if you use Windows or Mac - Audials Vision 2024 is available on both platforms. This means you can use the software on all your devices, without any limitations. Vision 2024's user interface has been designed to be both powerful and user-friendly. Even if you are not a tech expert, you will be able to convert and record videos effortlessly. Advantages at a glance If you're wondering why Audials Vision 2024 is the right choice for your multimedia needs, take a look at these benefits: Effortless video conversion High quality streaming recording Compatibility with Windows and Mac User-friendly interface Access to your favorite content without an Internet connection If you're looking for a tool that will take your multimedia experience to the next level, Audials Vision 2024 is the answer. Don't miss this opportunity to experience the future of digital entertainment - buy it now! System requirements Windows 10 or Windows 11 - 64 bit 1.5 GHz CPU 4 GB RAM 1 GB hard drive space for installation Broadband Internet access Recommended hardware equipment for HD video recording: Superior/powerful desktop CPU (e.g. i5, i7, or comparable) A fast HDD or SSD with several 10 GB of hard disk space A modern dedicated GPU (graphics card) that can help reduce CPU load GPU and GPU drivers should not be older than 4 Jahre
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Audials Vision 2025
Audials Vision 2025 – Die Zukunft der Medienbearbeitung mit Künstlicher Intelligenz Audials Vision 2025 ist eine hochmoderne Softwarelösung für all jene, die das Maximum aus ihrer Musik- und Videosammlung herausholen möchten. Mit leistungsstarker künstlicher Intelligenz (KI) bietet Audials Vision einzigartige Möglichkeiten zur Optimierung, Bearbeitung und Verwaltung von Medieninhalten. Ob Sie Musik in 96 kHz Studioqualität erleben oder Ihre Lieblingsfilme in 4K hochskalieren möchten – Audials Vision 2025 bietet Ihnen ein unvergleichliches Erlebnis. Das Programm Audials Vision 2025 ist eine umfassende Medienmanagement-Software, die speziell entwickelt wurde, um Musik, Videos und TV-Sendungen in höchster Qualität zu organisieren, zu verbessern und zu genießen. Mit der integrierten KI können unscharfe Videos in gestochen scharfe 4K-Auflösung hochskaliert werden. Gleichzeitig hebt Audials Vision die Qualität Ihrer Musik auf ein völlig neues Niveau, indem es Frequenzen erweitert und die Dynamik von Audiodateien optimiert. Funktionen und Highlights von Audials Vision 2025 KI-unterstützte Videooptimierung: Verwandeln Sie unscharfe und alte Aufnahmen in kristallklare Videos mit bis zu 4K-Auflösung. Die KI analysiert jedes einzelne Bild, entfernt Rauschen und verbessert die Bildschärfe erheblich. Auch alte Heimvideos oder heruntergeladene Filme erhalten durch Audials Vision 2025 eine beeindruckende visuelle Qualität. Studioqualität bei Musik: Audials Vision bringt Ihre Musik auf 96 kHz Studioqualität. Dank der KI werden die Frequenzbereiche von Musiktiteln erweitert, um kristallklare Höhen und detailreiche Tiefen zu erzeugen. Ihre Musik klingt besser als je zuvor – und das gilt sowohl für Ihre bestehende Sammlung als auch für neue Aufnahmen. Schnellere Video-Skalierung dank Cloud-Unterstützung: Nutzen Sie die immense Rechenleistung der Cloud, um Ihre Videos bis zu zehnmal schneller hochzuskalieren. Das Ergebnis sind Filme und Videos in atemberaubender 4K-Qualität, und das in kürzester Zeit. Wählen Sie zwischen schnellen KI-Modellen für sofortige Ergebnisse oder maximieren Sie die Qualität mit detaillierten Optimierungseinstellungen. Videobearbeitungstools: Mit dem integrierten Videoeditor können Sie unerwünschte Teile oder schwarze Balken mühelos aus Ihren Videos entfernen und die bearbeiteten Clips als neue Dateien exportieren. Die Benutzeroberfläche ist intuitiv und ermöglicht eine präzise Bearbeitung Ihrer Videos, ohne dass Sie Experte sein müssen. Multiformat-Unterstützung: Audials Vision unterstützt eine Vielzahl von Formaten, darunter MP3, MP4, AVI, MOV und viele mehr. Egal, welche Datei Sie haben – mit Audials Vision können Sie sie abspielen, konvertieren und in hoher Qualität speichern. Musikorganisation mit intelligenten Tools: Die Software ermöglicht es Ihnen, Ihre Musikbibliothek effizient zu verwalten. Sie können Playlists erstellen, Titel automatisch taggen und fehlende Informationen ergänzen. Dank der KI werden sogar Albumcover und Songtexte automatisch hinzugefügt, um Ihre Sammlung noch ansprechender zu gestalten. Unterstützung von Streaming-Diensten: Audials Vision ermöglicht es Ihnen, Videos und Musik von allen gängigen Streaming-Plattformen aufzunehmen, zu speichern und in höchster Qualität zu konvertieren. So können Sie Ihre Lieblingsinhalte offline genießen, wann und wo Sie möchten. Audials Vision 2025 – Die Vorteile im Überblick Perfektionierte Medienqualität: Mit KI-Optimierungen werden Ihre Audio- und Videodateien auf ein nie dagewesenes Qualitätsniveau gehoben. Einfache Bedienung: Trotz der fortschrittlichen Funktionen bleibt Audials Vision benutzerfreundlich und intuitiv bedienbar. Umfassende Kompatibilität: Unterstützt alle gängigen Dateiformate sowie Streaming-Dienste und bietet erweiterte Funktionen für das Konvertieren und Optimieren. Zukunftssicher: Regelmäßige Updates und neue KI-Modelle sorgen dafür, dass Ihre Medien stets auf dem neuesten Stand der Technik bleiben. Für wen ist Audials Vision 2025 geeignet Audials Vision 2025 richtet sich an alle, die ihre Medien auf höchstem Niveau erleben möchten. Von Musikliebhabern, die Studioqualität genießen wollen, bis hin zu Videofans, die ihre Lieblingsfilme in gestochen scharfer 4K-Qualität sehen möchten – Audials Vision ist die perfekte Lösung für jeden, der das Beste aus seiner Mediensammlung herausholen will. Besonders für Nutzer, die Medien von verschiedenen Plattformen speichern und bearbeiten möchten, bietet Audials Vision umfassende Möglichkeiten. Systemanforderungen Um die bestmögliche Leistung von Audials Vision 2025 zu gewährleisten, sollten die folgenden Systemanforderungen erfüllt werden: Komponente Mindestanforderungen Empfohlene Anforderungen Betriebssystem Windows 10 oder Windows 11 (64-Bit) Windows 10 oder Windows 11 (64-Bit) Prozessor 1,5 GHz CPU Intel i5, i7 oder vergleichbar RAM 4 GB 8 GB oder mehr Festplattenspeicher Mindestens 1 GB für die Installation Mehrere 10 GB für HD-Videoaufnahmen Grafikkarte Integrierte Gra...
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Corel PaintShop Pro 2021
Corel PaintShop Pro 2021 Image processing program Use AI-supported editing tools to achieve professional results in a few seconds. Choose brilliance. Choose PaintShop Pro. Discover a world of unlimited creative possibilities to bring your photos to life. The big picture Edit photos like a pro You can edit, retouch, and correct your photos using a comprehensive set of tools suitable for all skill levels. Create graphic designs Create inspiring designs with intuitive text tools, brushes, textures, patterns, and drawing and painting tools. Optimize photos with AI Rely on artificial intelligence and machine learning to enhance your images with the click of a button and get the most out of every photo instantly. Choice among several work areas PaintShop Pro focuses on selection and customization: the program offers multiple workspaces that can be customized to work efficiently. Powerful effects Experiment with hundreds of creative filters and amazing effects to create, print and share your own personalized photos. PaintShop Pro becomes increasingly intelligent Highly effective functions and tools supported by artificial intelligence and machine learning technology make it possible to create something truly unique. New - AI Upsampling Enlarge photos without sacrificing resolution and optical quality . Use PaintShop Pro to enlarge even the finest details and create perfect images. New - AI Artifact Removal Easily remove artifacts in JEPGs and restore fine details and original colors . Undo distortion effects that often occur when files are compressed in digital workflows to reduce file size. New - AI denoising Remove random changes in brightness or color that often occur in photos taken in low light . Remove and clean up unwanted noise so that every photo is crisp and clear. New - AI Style Transfer Turn your photos into stylized artwork with new presets that use digital media types to mimic the art styles of famous artists . Optimized - Photography workspace Use the optimized Photography workspace, designed specifically for ultra-high resolution 4K devices . Use the new split view to compare the original image and your edits side by side. Focus on quick photo corrections in an elegantly designed, instinctive environment that's ideal for beginners! New - Creative content PaintShop Pro is all about creativity . That's why we've enhanced PaintShop Pro with new built-in brushes, color palettes, gradients, patterns and image stamps. An image editing program with unprecedented features With PaintShop Pro's innovative tools and features, you'll get exactly the results you want. Powerful photo tools and features Rely on a wide range of professional tools to get the best out of every shot . Basic tools Use image composition tools such as the Golden Ratio and Rule of Thirds to crop areas of your photos to focus on a different area . Resize your photos using presets, or choose a specific percentage or pixel or print size. Restore and repair old photos with the Image Error Removal tool, and restore color and contrast in faded photos with the Fix Faded Colors tool. Customization tools Use a variety of powerful adjustment tools to edit your photos, including brightness and contrast, fill light and clarity, faded color correction, white balance, hue and saturation, noise removal, resonance, sharpening, color correction, and tone levels and curves. Selection and correction tools Isolate the area to be selected with various selection tools and refine the selection with the refinement brush. Correct distortion, vignetting, and color variations in your photos with Lens Correction tools, and use the Straighten tool to correct a slanting horizon or the Perspective Correction tool to make it look like the photo was taken from a different angle. Support for RAW, HDR and 360° cameras Use PaintShop Pro's RAW Editor to manage and store metadata in your RAW files and correct various problem areas, such as restoring overexposed areas or adjusting shadows. Combine multiple, differently exposed shots of the same scene to create a unique HDR photo. Edit photos taken with a 360° camera: Straighten photos by rotating them. Quickly remove the tripod from a photo or create an interesting "planet-like" effect. Time-saving tools You can use scripts to reduce repetition and speed up complex image processing. Capture a series of edits as a script that you can apply to any photo at any time. Use batch processing to automate simultaneous editing of multiple photos (such as adding a watermark or picture frame or resizing). Creative functions for graphic design PaintShop Pro contains a wealth of creative tools for creative people. Layers and Masks Layers and masks are essential for advanced image editing, photo composition and graphic design . Use multiple, non-destructive layers to edit your images and create photo compositions effortlessly. Create masks to make parts of a layer visible or invisible, insert transitions between layers, and cre...
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MAGIX Photo Manager 16 Deluxe
Don't lose sight of your memories The pictures of your life perfectly organized: Photos allow us to document and capture unique moments. With MAGIX Photo Manager 16 Deluxe you'll never lose sight of your memories again. Sort your photos into collections, add metadata, and find the desired motifs in record time. Elegant workflows: The user interface has been completely revised and made even clearer. Choose between a light or dark design for stylish presentation of your photos. Even more video formats: Put not only your photos, but also your videos in perfect order! The new Photo Manager now also supports the video formats .mp4 and .mov and, from Windows 8, AVCHD. Arouses wanderlust: Thanks to travel route animation you can show the most beautiful stations of your holiday using worldwide online maps. Password protection for archives: Protect your files easily against access by strangers! Easily organize photos with filters and automatic categorization Fast image optimization: e.g. straighten saturation, contrast and horizon Panorama function: combines several photos into one panorama Edit metadata: for additional storage of names, events, locations and more Supports GPS data from your camera, with display on a map Light or dark working surface selectable Duplicate Finder to free up memory Automatic backup and restore function, even for accidentally deleted photos Password protection for archives: so that private things remain private For Microsoft Windows 7/8/8.1/10 Please note: For registration, validation and individual program functions you need an Internet connection. The program requires a one-time registration.
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Ashampoo Photo Optimizer 9
Enhance and optimize your photos with just one click! Photos are irreplaceable memories that capture our special moments. But they don't always turn out well - or could just look better. Make the most of your photos with one click. Achieve brilliant results completely effortlessly - only with Ashampoo Photo Optimizer 9! Brilliant perspective correction for natural lines Significantly improved automatic image optimization Lightning fast access to favorite functions under Favorites Manually change color temperature Adjusting gradation curves Improved memory management for faster and more stable performance 64Bit version Ashampoo Photo Optimizer 9 combines creativity with professionalism Whether it's vacation memories, wedding pictures, landscape panoramas or portrait shots, Ashampoo Photo Optimizer 9 puts them in the right format. In the software's user-friendly menu you'll find settings to straighten crooked horizon lines, correct perspective distortions, even out skin blemishes and remove red eyes. In this way, you can turn a good subject into a brilliant image. If you want to create moods or convey dynamics with your photos, use effects and filters that let you change color temperature and exposure, among other things, or give your image the character of an oil painting. From rough cutting to fine tuning with Ashampoo Photo Optimizer 9 Crop image areas and rotate your images in any direction with Ashampoo Photo Optimizer 9 . Increase or decrease contrast and brightness. Design backgrounds for aesthetic purposes by blurring them, for example with bokeh blurs. Also, make sure that no one uses your work without your permission and watermark it. Some of the features of Ashampoo Photo Optimizer 9 include Better pictures for weddings and pretty much any celebration! Straighten crooked image horizons, correct perspective, or add numerous effects to your photos. Even small imperfections like red eyes, skin blemishes or spots can be easily removed. Save time and nerves and achieve brilliant results in no time! Select image - Click - Done! The interface of Photo Optimizer 9 is self-explanatory. Every function is quick to find, clearly divided into categories and no more than two clicks away. While with other image editing programs you first have to dig through the help, here you already have the finished result! Important standards and creative freedom Of course, Ashampoo Photo Optimizer 9 has the "standards" like crop, rotate, watermark and blur. But how about artificial aging, artistic filters or numerous frames? Whether you want to rescue pictures, get the last 5% quality out of them, or just have fun, this is the place for you! The savior for vacation photos Through careful analysis, weak points of the photo are found and immediately eliminated. The specially developed algorithm makes it possible to optimally adjust colors, contrasts and exposure for individual photos or entire photo collections fully automatically. This turns even weak snapshots into brilliant images! A question of perspective! When you take a photo of a building, you are usually standing in front of it at the bottom - which you can clearly see later! Lines "fall", the picture seems to tilt and the motif loses its charm. Or, when looking at the photos, you notice that you were standing in front of it at a slight angle and you want to sort out the photo right away. With the new perspective correction this is no longer a problem! Correct horizontal or vertical distortions easily with just a few clicks! Give photos a second chance and simply adjust the perspective until the subject is positioned the way you want it. Favorites for convenient use Everyone has their favorite features that they use most often. So that you don't have to navigate through the program to find them, you can conveniently save the functions under Favorites. Then you have all the functions "at your fingertips" and can perform work processes in a relaxed manner from a menu. For example, you can quickly straighten the horizon, correct the perspective, or crop the image after automatic optimization. Ingeniously simple, isn't it? Automatically optimizes images like no other program The secret of the new Photo Optimizer lies in its unique image optimization. It does this by analyzing each image in depth to find possible weak spots and areas that need improvement. What you may have hastily taken with your phone can be visually rescued! Pale colors, wrong exposure or missing contrast - Photo Optimizer's algorithm finds all weak spots! After the analysis, the optimization restores your images - bright, strong and exactly as a good photo should be. For this purpose thousands of variants have been tested to achieve brilliant results with the highest hit rate. And after 2 years of programming and testing lab, Ashampoo Photo Optimizer has reached a whole new level! System requirement of Ashampoo Photo Optimizer 9 You need the 64-bit version of the following operating systems: Windo...
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Dynamics 365 Customer Service Enterprise (NCE)
Dynamics 365 Customer Service Enterprise (NCE): Optimize your customer service In today's business world, efficient and responsive customer service is critical to success. Dynamics 365 Customer Service Enterprise (NCE) provides companies with a powerful platform to take customer service to the next level. This comprehensive solution uses AI-powered tools and integrated features to transform your service processes, increase employee productivity and maximize customer satisfaction. Advantages of Dynamics 365 Customer Service Enterprise (NCE) Efficient problem resolution: Use Copilot in Dynamics 365 to quickly diagnose and resolve issues and create customized responses for your customers. Optimized agent support: Improve your agents' workflows with features such as viewpoint analysis, automatic translations and AI-powered knowledge articles. Increased first call resolution rate: Increase the number of successfully resolved queries on first contact with AI-based routing that routes queries to the most appropriate agent. Integration and collaboration: Connect experts who have solved similar cases and enable efficient collaboration via Microsoft Teams. Self-service options for your customers Real-time issue resolution: Deploy AI-driven, conversational bots to resolve customer issues in real time. Automated interactions: Accelerate problem resolution with human-like, generative AI-powered voice responses. Increased productivity: Automate routine tasks and complex transactions to reduce your agents' workload. Community portals: Promote knowledge sharing and collaboration through personalized portals for customers and employees. Optimization of service processes Omnichannel Insights: Access a centralized dashboard that brings together AI-driven analytics and KPIs for all channels. Trend and performance analysis: Recognize new trends and identify opportunities for improvement in support processes and interactions Automation of processes: Replace manual workflows with more than 1,000 pre-built flows and custom data connectors. Predictive planning: Use forecasting reports to plan staffing needs based on seasonality and call volumes. Cost efficiency: Reduce operating costs by leveraging existing features and integrating with other business applications. Reach customers via preferred channels Scalable phone systems: Quickly set up phone systems on a Microsoft-managed platform that enables reliable customer support. Multi-channel support: Provide fast service via email, SMS, social networks or virtual assistants - wherever your customers are. Real-time translation: Communicate effectively in your customers' language thanks to integrated real-time translations. Emotion recognition and routing: Route customer inquiries to the right agent based on their emotions and needs. Comparison table Features Dynamics 365 Customer Service Dynamics 365 Customer Service Enterprise Dynamics 365 Customer Service Premium Case management ✔️ ✔️ ✔️ Knowledge management (including knowledge creation) ✔️ ✔️ ✔️ Microsoft 365 interoperability ✔️ ✔️ ✔️ Unlimited number of named users ✔️ ✔️ ✔️ Leads (creation only) ✔️ ✔️ ✔️ Microsoft Power BI ✔️ ✔️ ✔️ Microsoft Teams integration ✔️ ✔️ Copilot in Dynamics 365 Customer Service ✔️ ✔️ Embedded intelligence ✔️ ✔️ Multi-session support ✔️ ✔️ Unified routing ✔️ ✔️ Analysis and KPI reports ✔️ ✔️ Forecasting and scheduling ✔️ ✔️ Portals ✔️ ✔️ Custom applications (Microsoft Power Apps) ✔️ ✔️ Workflow automation (Microsoft Power Automate) ✔️ ✔️ Dynamics 365 Contact Center ✔️ Self-service chatbots and IVR ✔️ Live and persistent chat via messaging and social channels ✔️ Voice channel with inbound routing, call summarization and outbound calls ✔️
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Dynamics 365 Customer Service Professional (NCE)
Dynamics 365 Customer Service Professional (NCE) (CFQ7TTC0LFNK:0001)
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Similar search terms for Customer:
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Is it a business customer or a private customer?
To determine if a customer is a business customer or a private customer, you can look at the type of products or services they are purchasing. Business customers typically buy in bulk or require specialized products for their operations, while private customers usually make smaller, individual purchases for personal use. Additionally, business customers may provide a company name or tax ID number when making a purchase, whereas private customers typically use their personal information.
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What is Apple's customer support, not the customer service?
Apple's customer support refers to the assistance and resources provided to customers after they have purchased a product, such as troubleshooting, technical support, and warranty services. This can include online support through the Apple website, phone support, and in-person support at Apple stores. Customer support is focused on helping customers resolve issues with their products and ensuring they have a positive experience with their Apple devices.
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Are there differences between customer service and factory customer service?
Yes, there are differences between customer service and factory customer service. Customer service typically refers to the support and assistance provided to customers before, during, and after a purchase, while factory customer service specifically focuses on addressing issues related to the manufacturing and production of products. Factory customer service may involve handling inquiries about product specifications, quality control, and production timelines, whereas general customer service may involve addressing a wider range of issues such as billing, returns, and general product information. Additionally, factory customer service may require specialized knowledge about the manufacturing process and technical aspects of the products being produced.
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Is customer service reliable?
Customer service reliability can vary depending on the company or organization. Some businesses prioritize excellent customer service and have reliable systems in place to address customer needs promptly and effectively. However, other companies may struggle with providing consistent and reliable customer service due to factors such as understaffing, lack of training, or inefficient processes. It is important for customers to research and read reviews to gauge the reliability of customer service before engaging with a company.
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Is HP customer-friendly?
HP is generally considered to be customer-friendly, as they offer a variety of support options including phone, email, and live chat support. They also have a comprehensive online support portal with troubleshooting guides and driver downloads. Additionally, HP has a customer satisfaction survey program to gather feedback and improve their customer service. Overall, HP strives to provide a positive customer experience through their support channels and resources.
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Is the customer dishonest?
I cannot determine if the customer is dishonest without more information or evidence. It is important to approach each situation with an open mind and gather all relevant facts before making a judgment. If there are concerns about the customer's honesty, it may be helpful to gather more information and communicate openly with the customer to address any issues.
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What is the purpose of customer questions and customer answers on Amazon?
The purpose of customer questions and customer answers on Amazon is to provide potential buyers with additional information about a product that may not be covered in the product description. Customers can ask specific questions about features, specifications, or any concerns they may have, and other customers who have purchased the product can provide answers based on their experience. This helps create a more informed shopping experience for customers and can help them make better purchasing decisions.
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What is the difference on Amazon between customer rating and customer review?
Customer rating on Amazon is a numerical score given by customers based on their overall satisfaction with the product, usually ranging from 1 to 5 stars. On the other hand, customer reviews are written comments or feedback provided by customers detailing their personal experiences with the product. While customer ratings provide a quick snapshot of customer satisfaction, customer reviews offer more detailed insights and explanations about the product's performance, quality, and features.
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What is the difference at Amazon between customer rating and customer review?
Customer rating at Amazon refers to the numerical score given by customers based on their overall satisfaction with a product, usually ranging from 1 to 5 stars. On the other hand, customer reviews are written comments or feedback provided by customers detailing their experiences with the product. While customer ratings provide a quick snapshot of customer satisfaction, customer reviews offer more detailed insights and explanations behind the rating, helping other shoppers make informed decisions.
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Why is the customer last name not suitable as a primary key for the attributes customer last name, customer first name, and customer ID number in the following example?
The customer last name is not suitable as a primary key for the attributes customer last name, customer first name, and customer ID number because it is not unique. There can be multiple customers with the same last name, and using it as a primary key could lead to data duplication and inconsistency. A primary key should be unique for each record in the table, and the customer last name does not fulfill this requirement. Instead, a unique identifier such as customer ID number should be used as the primary key to ensure data integrity and avoid duplication.
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How does the change of rate from existing customer to new customer occur?
The change of rate from existing customer to new customer can occur through a variety of methods. For example, a company may offer promotional rates or discounts to attract new customers, while existing customers may be subject to regular pricing. Additionally, existing customers may have the opportunity to negotiate a new rate or package with the company, especially if they are considering switching to a different provider. Ultimately, the change of rate from existing customer to new customer is often influenced by the company's marketing strategies, customer retention efforts, and individual negotiations.
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Why is the customer panicking because customer satisfaction is everything for the boss?
The customer is panicking because they know that customer satisfaction is the top priority for the boss. They understand that if they are not satisfied with the product or service, it could have serious consequences for the business. The customer knows that the boss values their feedback and opinion, and they are worried that their dissatisfaction could lead to negative repercussions for the company. Therefore, they are feeling the pressure to ensure that their concerns are addressed and resolved in order to maintain the boss's focus on customer satisfaction.
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